I wanted to take a moment to express how wonderful your team was this last week in Nashville for the Siemens program. I didn’t get to work with everyone individually, but I can tell you that I really enjoyed working with everyone I met and I am very much looking forward to coming back in January and February!! Having such a reliable and knowledgeable team took so much pressure off me- and it was just a pleasure to see such care and concern for the client and passengers from all staff.
Event Manager at muv People
I just wanted to reach out to you about ACCE’s AMAZING experience with Maple Ridge Events for their Annual Conference this past month. From the beginning, both Crystal and I were very impressed with Robyn’s response to the RFP and her creative ideas for the CMA inspired ACCE Awards Show. We knew that we were going to have a good experience when we selected Maple Ridge Events, but we received so much more than just a “good” experience. Robyn and Marie went above and beyond for ACCE and this was by far, the best experience we have ever had with a DMC. No matter what challenges arose and despite the many, many changes we went through for the Awards Show only days before we were arriving on show site, Marie handled it like a pro. I cannot say Thank You enough for helping ACCE to give their attendees an experience in Nashville that they will never forget! I only wish that I could work with these ladies on every show!
Meeting and Event Manager, Experient Inc.
I want to thank you for everything you did to make our event a success! I can’t tell you enough how important it was to us that you were so available, attentive and responsive over the last five months or so during our planning process. I know that you had other programs going on during that time, but you made us feel like we were your only client. During our stay, you were always there to make sure all of the details were taken care of from décor to setup to transportation and being so attentive with our dietary challenges. Our attendees enjoyed everything including activities, off-site dinner venues and entertainment!
Corporate Events & Charitable Giving Manager at Amica Mutual Insurance Company
CSI had the pleasure of working with the Maple Ridge Events team to source a fun team-building event for the team and boy did they nail it! The team was able to recommend an awesome songwriting experience which was perfect as we were in Nashville, and the group LOVED it! From the décor to the amazingly delicious food, to the songwriters and of course the historic and iconic venue, it was ALL well done and we enjoyed it immensely! I definitely recommend this team whenever you need ideas or help to execute – they ROCK!
Meetings, Events and Tradeshows Manager at Cardiovascular Systems, Inc.
I wanted to say a huge THANK YOU for a wonderful conference. The event was a great success and it was because of all of your hard work. I truly appreciate all of your time and effort put into these events – you made me look great! Clients are still talking about the Fontanel Mansion and the Studio A evenings – they were beautiful, well executed and a lot of fun. I’m very thankful we had the chance to work together. Thank you once again for everything – it was an absolute pleasure!
Manager, Corporate Events and Sales Solutions
I want to thank you for all of your assistance with our group. From your quick response time to your adaptability and the level of service you provided to my clients on the ground, you exceeded my expectations. I look forward to working with you again in the future.
Program Manager, Destination Management at Absolutely Charleston
“Our meeting was an overwhelming success and it was in no small part due to your efforts. Thanks for everything from the advice to the planning, to the support that you gave us. Your recommendations for both our team building and dinner event were dead on! We are still getting great comments about the program. Thanks for being so easy to work with. You made my job much easier!
Regional Executive Assistant
at Keller Williams
Maple Ridge Events is the most creative and detail oriented company I have ever worked with! They have exceeded my expectations every step of the way starting with creating the right type of event for our demographic, all the way through final implementation!
Inside Sales Manager at Wirtgen America, Inc.
It went wonderful! We had so many great comments! The band was INCREDIBLE – everyone was really impressed. Thank you for all of your hard work and help. You were so great to work with and I can’t wait to work with you all again!
Senior Event Planning Manager with Marriot Hotels
Maple Ridge Events is the whole package. From the proposal stage to execution, you can expect attention to details and a product you will be proud to share with your event attendees and the C-level executives of your company. Not only do they deliver premium special events, they also provide exemplary customer service and the extra touch of treating these events as their own.
Events Supervisor at Juice Plus+
The event was a very good one for us…I’ve gotten nothing but compliments about it. Your team was fantastic – and helping get a shuttle at the last minute due to rain was great service.
Senior Manager Marketing Services at Levi, Ray and Shoup, Inc.
On behalf of Siemens, I’d like to take a moment and thank you for making our Top Teams event in Nashville a smashing success. We met with other destination companies but felt you and your company would be the most qualified, the most willing to surpass our needs and ensure our event delivered an extraordinary experience for every attendee.
I am so pleased that what you presented to us on day one is exactly what you delivered: exceptional customer service, personalized guidance and the ability to leverage existing relationships which provided a true ‘Music City’ feel for our event, which was being managed by our team hundreds of miles away. From site visits to weekly calls, you were always ready, willing and able to go above and beyond to help us be prepared to execute flawlessly together. Thank you for your professionalism, which is equally matched by your genuine warmth for customers like Siemens.
Communications Manager, Siemens
Just wanted to pass on some comments regarding our recent group incentive to USA managed by Maple Ridge Events, Nashville. Our original contact through Hosts Global Alliance, who in turn passed us over to Maple Ridge Events to act as our DMC for the group.
MRE responded to our brief and were creative with their suggestions on how to better enhance the programme and how to develop it the way the client envisaged. I conducted two site visits in 2016 with them. The first was on my own, where we mapped out a draft of the programme and narrowed the accommodation down, then the second was with the client where we further developed and then finally signed off on the programme. Both site visits were well managed, maximising our time on the ground ensuring we covered all aspects of the programme in the time we had available.
The first of the disasters to hit this programme occurred just prior to Christmas 2016 when the Lodge we were to use in the Great Smokey Mountains burnt down in the wild fires that hit that area. This then meant a total rethink of the “road trip” portion of the trip, locating a new hotel a suitable distance from Nashville and a redraft of that portion of the programme. MRE came up with a good alternative and I then made a “flying” site visit to check out the new route and the new hotel.
In the finalisation of the event, just prior to my departure from NZ, I did experience some frustration in getting final costings from MRE, especially for the final portion of the event, however this was remedied. Effectively they were having similar frustrations with the hotel that was the replacement for the lodge.
Hurricane Harvey was the next disaster to hit this event. We ended up with two delegates and partners stranded in Houston (they ended up never joining the group and flew straight home as soon as the airport opened) and our group flight ex Auckland diverted to Los Angeles. The airport in Houston closed after the group flight had departed from NZ.
With no flights for 60 pax LAX/Memphis, Air New Zealand were able to arrange for the group to get to Nashville. MRE, the client and myself were at this stage in Memphis, therefore it was a quick trip to Nashville to be on hand to receive the delegates on arrival.
At this point MRE really came to the fore and worked tirelessly with us over the next 7 days to solve one problem after another. They secured coaches, cancelled bookings, rearranged functions and generally did everything we asked of them as we totally redesigned the programme so as to ensure that the delegates did not miss any of the experiences we had planned for them. As you can imagine in a situation such as this there were a number of items that got missed or only remembered at the last minute and on every occasion MRE worked with us to find a solution, be it at times at considerable inconvenience to themselves. Feedback from the delegates throughout and since has been highly complementary of MRE, as has the clients and his CEO.
I would fully recommend that any future referrals you have for the Tennessee or the surrounding area be placed with Maple Ridge Events. Staff and management were attentive and helpful. On site management was detailed and as referred to above, nothing was too much for them in their working to make the event a success.
Finally the MRE staff who worked with me on the programme, Pat and Lynn were exceptional and a pleasure to work with.
As an aside, in Penny’s 30 years in the industry and my 20 years this will go down as the one to remember, there has never been one like it and I hope never will.
New Zealand Conference Connexions Ltd. (NZCC)